Mayor Emanuel has set high standards for open, participatory government that is accessible to all Chicagoans. The City wants to fundamentally transform the manner in which it interacts with its residents. A key component of this transformation includes Open 311 and the means by which residents engage with the system.
The 311 Call Center serves as the point of entry for residents, business owners, and visitors that need easy access to information regarding City programs, services, and events. In 2013, the call center received approximately 3.1 million calls. In the same year, there was an increased number of requests created through digital channels such as the 311 website and mobile applications. Moving forward, we are looking for input on other ways that residents can contact and engage with the 311 Call Center.